General

What is the shelf life of your products?

Our products typically have a shelf life of 9 months to 1 year. If stored properly (away from sunlight and in a cool, dry environment), they may stay fresh for longer. We only use natural preservatives and antioxidants to extend the shelf life of our oils. Products containing liquids are generally preserved with food grade or ECOCERT preservatives. 

How do I use the face cleanser? 

Unlike traditional face cleansers that contain harsh chemicals and SLS, our CLEANSE - Aloe Cleansing Lotion is a unique formula that gently dissolves impurities and debris. It has the consistency of a lotion that turns into a milky liquid once it comes into contact with water. You can use it on wet or dry skin, however if you are using the cleanser to remove makeup, we highly recommend that you use it on dry skin so the oils can dissolve the makeup. To use: Massage 1-2 pumps of the cleanser onto your face, then rinse thoroughly with warm water or wipe cleanser away with a moistened washcloth in a downward sweeping motion. 

How do I use the face serum?

Think of our HYDRATE Botanical Serum as vitamins for your skin. Loaded with plant extracts that are rich in antioxidants, you can use the serum as a stand alone moisturizer or as a boost for your skin. For people with dry or mature skin types, you can layer the serum under a heavier cream or face oil. Use it in the morning under sunscreen as a strong defense against sun damage or apply before face oil at night to promote cellular repair. 

How much bath salts should I use?

We recommend tossing about 2-3 handfuls of bath salts per bath.

Can I store my face mist in the refrigerator? 

Yes! You absolutely can! In fact, storing the face mist in the fridge will provide an extra cooling effect, perfect for hot summer days. 

Why are there tiny brown flecks in my HYDRATE Botanical Serum? 

No need to worry. Those are natural sediments from the plant extracts. 

I am allergic to nuts, can I still use your products? 

The only product that contains nut oil is our DARK WOODS Beard Oil. If you have known allergies, please consult your physician first prior to using. As a general rule when using a new product, always conduct a patch test on your skin. 

Do you test on animals? 

No, we do not. We test our products on humans and humans only. 

When will my products arrive? 

If you are ordering within the continental US, please allow 7-10 days from the time you placed your order. Our products are handcrafted in small batches so the processing time may take a little longer. Typically, our turnaround time is 2-3 days but may take longer during holiday seasons. If you need your order by a certain date, please let us know and we'll do our best to accommodate your schedule.

For international orders, it can take anywhere from 6-21 days. Unfortunately once the package leaves the US, there is very little we can do to speed up the process. 

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