Below are answers to our frequently asked questions. If you need additional help, please feel free to send us an email at info@aenons.com

Shipping fees for domestic orders are calculated based on the suborder total. Orders valued at $40 and over will receive free shipping. Additional expedited shipping rates are available at checkout. 

We currently ship to Canada and the contiguous 48 U.S. states, Alaska, Hawaii, and Puerto Rico. Shipping to other international destinations and U.S territories (such as Guam) is unavailable at this time. We offer free shipping to Canada on orders $99 and more, otherwise shipping fees are calculated based on weight.

Delivery may be delayed due to Covid-19 restrictions. Please visit USPS's International Service Alerts for more information.

Please allow up to 24-72 hours for us to process your order. Depending on the shipping option you selected at checkout, shipping times vary from 1-5 business days. Once a shipment is released to a carrier, we are no longer liable in case of loss or theft as all packages are subject to the carrier’s terms and conditions. In the unlikely event that the product is damaged during carriage, please contact us at info@aenons.com.

There may be additional delays due to COVID-19 restrictions. Please allow some extra time for delivery. Thank you for your patience!

We always aim to make sure our customers love our products and if you're unhappy with your order, please email us at info@aenons.com and we'll be happy to assist you.

Refund is for store credit only. 

Some of our products are vegan. We use honey and / or beeswax in our In-Shower Mask, lip care, and body balm products. 

Our products are made in-house on a weekly basis to ensure freshness and quality.

Every product will have a PAO (period-after-opening) symbol. Please refer to the packaging and follow its guidelines and directions for use.

Yes! We have a dedicated skin concierge email to answer all your questions. Please email us at care@aenons.com.

We do! Please visit our wholesale page for more information. Looking forward to connecting!